Your Cake Questions Answered.

How long do cakes keep?
As the cakes are completely covered in icing, the sugar preserves the sponge naturally, so they have a long shelf life. We guarantee that our sponge, carrot and chocolates cakes will stay fresh for a minimum of 5 days from despatch/pickup.  Fruitcake lasts perfectly well, wrapped in foil, for months in the freezer.

How do I store my cakes?
All cakes should be stored in a cool dark place on a flat sturdy surface.
Never put cakes in the fridge other than fresh dairy cream cakes.

Your cakes are beautiful, but do they taste good too?
At Bakerspin, we make all of our cakes to order. That means we’re baking them when you order them — no frozen products only fresh, for a delicious rich flavour. Our sponge cakes are moist and very tasty and our fruit cakes are absolutely scrumptious, we can also blend the fruits in the cake for those who would prefer the cake without the bits.

This means our cakes are not only beautiful, but they also taste delicious.

I have my own cake flavour in mind; do you do custom cake flavours?
Our cakes are made to order, so if you have a flavour in mind, let us know and we’ll do everything we can to make it for you! Our basic cake flavours are listed under our Flavours & Fillings page.

Can I supply my own cake design ideas?
Yes absolutely! It’s important that we work together to incorporate your style and tastes into your order. We work individually with each client to ensure your cakes  are tailored for your event.

Would my cake look exactly like the one in the picture?
Each cake displayed has been produced by hand, replicating any cake from a gallery picture will be as closely matched as possible but slight variations may be present.
 
My cake has multiple tiers. Can I have more than one type of cake?
Yes! Each tier can be whatever type of cake you like.
 

Can you make picture cakes?
Yes, we have the capability of printing your pictures, corporate logos or images onto cakes. They are made from a thin sheet of icing with your photo or picture printed using edible ink.  Displaying your corporate logo on one of our creative cake designs is a great way to brand your company.

How do I place an order?
All our cakes can be ordered via the contact us page or by telephone.

How far in advance should I place my order?
We’d like as much lead-time as possible.  Any special occasion cakes with basic designs or a photo should be ordered 2-3 weeks before your occasion.…but if you have a short notice order, ask us, and we’ll try to get it done for you! Please call and check for availability for tiered and wedding cakes.

Is a deposit required when placing an order?
A 50% non-refundable order is required for all orders.

Can I make changes to my birthday cake once the order has been placed?
Changes and cancellations can be made up until 72 hours before the cake is to be picked up.

How much do you charge for specialty, sculpted or novelty cakes?
Prices vary depending on size and complexity of the design. For specialty or novelty cakes, please contact us for a quote.

How much do you charge for wedding cakes?
For wedding cake prices, please contact us for a quote.

Which payments do you accept?
At the moment we can only accept payment by bank transfer. 50% deposit is required at time of order placement. Full payment is required two weeks in advance.

How are cakes packaged?
All cakes are presented on a 12mm cake board and packed in a standard grade cake box.
 

Can I pick up my order at the store? Where are you located?
Yes, we are based in South Ockendon in Thurrock. Contact us for location information and directions.

What is your refund/cancellation policy?
A deposit of 50% is due at time of order placement. Balance is due in full a week before delivery or pickup.
If an order is not picked up on the day of delivery or stipulated day. Bakerspin will make every attempt to contact the client in the event of a missed pickup date.   If a cancellation is made less than a week prior, the balance is due in full.

In the event of cancellation:

  1. All requests for cancellation must be made in writing.
  2. If a cancellation is received, the aforementioned deposit will not be refundable.
  3. If a cancellation is received less than a week prior to the promised delivery date, the full aforementioned deposit and balance are due in full.

I am interested in taking a cake decorating course. Are you offering a class?
We are able to offer one on one training at the moment for individuals and small groups, please contact us to find our more about this.